Telecom service delivery lead

Key Responsibilities :

Technical Leadership : Lead and manage the Support Operations team, providing technical guidance and support for VoIP and SIP-based services.
Troubleshooting : Diagnose and resolve complex issues related to SIP, RTP, and other telecommunication protocols, ensuring minimal downtime and service disruption.
Cloud Management : Deploy, manage, and optimize cloud-based services, leveraging technologies such as Helm and Docker to ensure scalability and efficiency.
VoIP Systems : Design, implement, and maintain robust VoIP systems that meet customer requirements and industry standards.
Customer Support : Act as a point of escalation for support issues, ensuring timely and effective resolution in line with customer expectations.
Continuous Improvement : Identify opportunities to enhance service delivery, implementing best practices and innovative solutions to improve performance and customer satisfaction.
Documentation : Maintain detailed documentation of configurations, processes, and procedures to support efficient operations and knowledge transfer.
Collaboration : Work closely with cross-functional teams, including development, sales, and product management, to support business objectives and drive success.

Qualifications :

Education : Bachelor's degree in Telecommunications, Computer Science, or a related field.
Experience : Minimum of 5 years experience in telecom, VoIP, SIP, and RTP.
Technical Skills : Proficiency with cloud platforms, Helm, Docker, and other containerization tools.
Problem-Solving : Strong analytical and troubleshooting skills, with a proven track record of solving complex technical issues.
Leadership : Demonstrated ability to lead and manage teams, with excellent communication and interpersonal skills.
Certifications : Relevant industry certifications (e.g., CCNA, ) are a plus.